Single DECT Phones

Start with what you have

A spot check on your existing telecommunications infrastructure and the current strategy is to you what you now have to focus and execute on what you need to do next. Design a simple scale (eg, poor, average, good and very good), and use the three areas highlighted license compliance and security – Score each item. Then how the infrastructure supports the strategy of Telecom and guests, followed by a list of benefits that currently have a visionreceive from their telecom (the list of telephony application later) and each of the guests – using a scoring useful very useful, very useful or not. Finally, check any advantage over your business goals. Their simple scoring system to help you if your current strategy and infrastructure
or fit for purpose,
concentrate on your business objectives or
Or Delivering Results

All scores are in excellent or very useful areas for review and improvement.

Once youhave been completed to review a place, a moment to consider your company's business profile phones. Can you define it? Your organization may be able to phone through the profiles and each profile of the phone call for different technical characteristics. Telecom strategies will depend on how much the phone is used and you need to define your profile, you must support the position of telecommunications strategy. Do you understand the current status and use of technology today you can then decide whatCommunication tools you need to support their business profile. Let yourself be limited by the current configuration – Your business needs should not be met by products that use is defined.

The synthesis of information obtained this year highlights the potential savings in operating costs or Improved services to your customers, Possibly without significant change in your infrastructure, hardware or software. Opportunities for innovation and improvement are now easier to identifypursue e.

What others have

It is tempting to think of voice messaging systems and processes, an important feature of telephony. organizations worldwide view of the evident and reflect on how the phone is their business. Consider these four issues

O people move and difficult to maintain contacts
or offices are set in one location, and size limits
investment in existing technologies or restrict its ability to change
employee or to votePlace

A holistic view of these problems show telephony solution can be part des single phone and unified messaging to move some people, the use of technology, hot-desking to better use the limited space, with single or VoIP number, advanced distributed applications over the existing technology investments and voice mail options explained your workforce together with instructions on how and why to use them.

Running HybridSolutions, consisting of networks of IP telephony and telecommunications, as well as the common practice, as an economic sense. It can bring benefits and support the benefits to your business goals step by step, without writing off existing investments in infrastructure. See how your competitors (or your vertical market) address areas of cost, complexity and risk. Learn from them, trying to copy (or avoid their mistakes) and supervising the ideas to complete your strategy.

A recent studyThat shows companies consider network convergence (voice and data over a single infrastructure) immediate priority, most organizations prefer to work with your existing technology. VoIP and IP telephony to improve efficiency should not only provide cost savings and there are no killer apps for a convincing argument for the portable Substantial costs (external knowledge, and outsourcing give), the convergence of voice and data networksthroughout the organization. IP VPN are preferred by IT departments and telecommunications such as network infrastructure in the area at the largest European companies. Organizations seem to be reluctant Updates LAN Quality of Service (functions) that invest significantly in a converged network success and have serious concerns about integration, immigration and security around the convergence.

According to Technology Review
Telephony applications
Many organizations have become increasingly importantTake advantage of application delivery – just need to change a VoIP infrastructure to achieve them. to support existing infrastructure voice, some or all advanced telephony applications listed below. Use use the list (not an exhaustive list) as a prompt, you've already done? Can add value by supporting your business goals?

or e-mail only
or use text to speech
use or Voice Activated Directories
or fax back capabilities
Ability to use orSMS communication
or ability to express the same whether fixed network at home or traveling
or easy to provide the service of increasingly flexible labor
Or add capacity to movements and changes efficiently
or contact center Redistribution and technical teams working throughout the business
measure or the number of calls go to voicemail
increase or improve the use of IVR systems and the value of customer service
Ability to pick up or e-mail or voice SMS
Ability to send voice orAnswers to e-mail
Or the publication of the single instead of multiple numbers
O Automatic Call Distribution
or Voice Mail
O Integration with existing programs, such as databases, contact management and email systems
or web-casting
or audio-conferencing
or Video Conference
or recording of telephone conversations

Choose telephony applications to your business needs and not be guided solely by function, for example:

O versatility,Working with other applications, such as generation of text messages to mobile phones or the introduction of web elements such as text chat or e-mail campaigns?
or existing phones, is a requirement to use the old phones? Check operation.
or existing telephone system during the migration seamless to the new powers provided for your existing telephone system, check this practice.
or configuration for the end user, if you are considering a range of locations and devices, you have to support the businessmanage, and?

Using the IP data network for voice traffic

VoIP
The Voice over Internet Protocol infrastructure, take a piece of voice data over computer networks. It offers a cheap and effective supplement, or replace traditional telephone systems. VoIP in office networks or between sites can be used, you can integrate call handling with other shares of your business and your Web site with broadband, VoIP could provide the same phoneFunctions for remote users, and home workers to workers in-site.

IP Telephony and IP VPNs
IP telephony offers new features and applications over an IP network. Continuous calls on-net data infrastructure and the use of inter-site IP VPN, instead of using the public switched telephone network (PSTN), where costs are still in time and distance. Voice over Internet, but not the same quality. If sufficient investment in infrastructure IP to ensure the qualityWould service and network resilience, can not be invoked as the only solution to keep.

Should be considered, from a traditional TDM voice-based solution for IP telephony solution if:
or building a new office or moving offices
Or are approaching the end of a lease / service contract for the PBX or Centrex services
or need to make your voice network upgrade
Or the lack of capacity on the network everyday language
or have already invested heavily in service qualityData infrastructure
Or you are:
or restricted by your current voice infrastructure
or unnecessary spending on two or more networks because of mergers and acquisitions
Provision of a solution or Customer Relationship
use of technology or in the back office and routine work to generate revenue or improve customer service.
Hybrid IP

Enterprise tends to implement a gradual transition to a new technology such as VoIP, through the design of their existing infrastructure, technologyInvestment and contractual agreements. You can then manage the migration of its corporate infrastructure and economic development.

All changes incur costs, some more than others. It 'important to contact your existing supplier on your goals. A good supplier should respond positively to advice and information, and recommend ways to improve telephony applications to support business objectives.

Mobile Technologies
Mobile technologies free yourEmployees from their desks and allow them to be more mobile. Two driving forces for mobile technology, companies are investing heavily in it, and users in the field, are usually driven traders and engineers, the goal or quota. Both sources are valuable idea is that support business objectives and strategy.

To make a measurable value from your cell phone technology requires a clear strategy, the first communication on your mobile workforce. TheThe strategy is also what is available, how easily changes can be introduced and how to maintain, support and enhance technology. Without it, employees are likely to divert resources away from your original IT and telecommunications strategy to solve their problems of mobile telephony. You must set your expectations for work and constantly check to ensure they retain control of their strategy, and aim to support their business goals. If you do this will be mobile workersresource potential thieves, "redirect their resources to support their innovative ideas, and the creeping costs appear as equipment is purchased and claimed by expenditure.

High-tech mobile profile

GPRS
General Packet Radio Service supports the latest mobile technology and enables you to access e-mail, SMS and Internet. a data transfer rate up to 171Kbps GPRS mobile phones and PDAs are best with gusts net send small amounts of data such as e-mailExploration and multimedia messages with a combination of text, sound and image.

3G third generation mobile phones are always on, to 384 kbps without the Web access latency and data transfer speeds up to 144Kbps, allowing those who use video messaging. The quality is not sufficient to replace formal meetings, but good for the face to face communication. The camera features allow you to immediately obtain a second opinion from colleagues, support, improve customer orientationService.

Bluetooth on a low-cost technology-based short-range Bluetooth radio link, many types of digital devices to connect wirelessly. To connect two devices with Bluetooth technology must be as low as 10 meters apart. Why use a radio link-based, should not be a line-of-sight connection to communicate

WiFi WiFi (Wireless Fidelity) is a type of WLAN – wireless network operating over short distances.WiFi standard, has been made by the Wireless Ethernet Compatibility Alliance (WECA) has prepared. WiFi is rapidly evolving, which means that there are a number of rules in use with a similar name, not all are compatible. Typically, a wireless access point can cover up to 100 meters and up to 256 users, depending on the specific device. Wi-Fi is increasingly integrated in many laptops and PDAs. WiFi can work remotely, from where there is a "hotspot", a coffeestore in a library or a park. Wi-Fi does not have the quality of service, so there are no guarantees for voice or video quality. The companies see the issues of safety and quality, provides user mobility and ease of access improvements.

Third progresses
Now that we have studied the technologies and economic benefits, you need a clear plan of what needs to deliver the strategy to Telecom, and how to apply for your organization.

Health Check
A check-up testing of the telecommunications systemthat is fit for purpose, aligned to your business goals and achieve results. Collect information about your system clearly documented by the team of existing telecommunications without obvious problems (such as lack of maintenance or outdated versions of the review). Bugs or irritation must be registered and be properly insist that your suppliers and monitor progress. Information about your system should also have the date of purchase, details of license numbers andto update the agreements, including termination and information, costs and details of service agreements and arrangements, the details and have your version on current or additional modules and value-added you. If this information is readily available internally, you should tell your provider can give.

Perform diagnostic tests and benchmarks and tests, and his team of telecommunications, or the provider of fact, but, ideally, include both.

Fourth BetterWriting practice

Share and compare and
The best practice is clear from the experience of others. All companies and industries are different, but best practices are often the same in vertical markets. Seats for a friendly and open discussion to improve the profitability of your main competitor is unlikely, but it makes sense a way similar undertakings do not seek to deal directly competing with you and to discuss and exchange ideas. You could approach yourProvider and ask for introductions to other companies in similar situation like yours.
How do I find my industry best practices?

At the top level there are many suppliers of best practices, studies, detailed and specific information on particular industry or organization came together to compare against. Can be used to study, then the actions that must be detailed database information (details added anonymously to pay for a better futureComparisons) or with the preparation, planning and resources, you can do it yourself. You can not think as long as you do.

general areas of good practice are your people and their skills, increase productivity through internal procedures, assessments, and work in search of time-saving procedures for changing the nature and use of the system that facilitates Often through dialogue with suppliers and partners. Systems purchased by the committee and made to users inevitably lose some 'essencethe original decision process. A study of best practices refocused the original reasons for buying the effective implementation and use. Best Practice can help reduce costs and become more efficient by learning how others have improved the skills of workers achieved using more efficient technologies.

to test best-practice example
Here is a simple test of best practice. Designing a general inquiry about a customer of trust based incoming call. Here are five of the most irritatingYou can make a call. Create a scorecard on your system and determine a rate or more of your opponents. Repeat the test on your organization. Compare and analyze the results

o If a person who answered the phone to understand your business and that have worked?
or have been transferred – you get through the right person?
Or, if a choice is available to automatically switch to the right place, or you end up in loopingCircles?
You have to call or because a different phone number?
Or have you accidentally cut off?
Your analysis should highlight strengths and weaknesses – if your competitor is good or bad, what can we learn from them? We are sure that the agent understand your invitation? They have their employees use the technology effectively, he felt the technology they used, well designed and contributed to the reputation? Were people who spoke to improve your experience, if so, how? Best Practiceoffers a potential link to the identification of best practices. Ultimately, how to use that knowledge depends on what is right for your organization.

Fifth Reduce costs and return on investment
Possible improvements in profitability:
or reduction of call costs with alternative carriers and / or the Internet for mobile traffic
Or free calls between your sites, using existing infrastructure and / or Internet
number or to simplify single-contact
o Reduce abandonedCalls, avoiding long waiting times for callers – how?
Avoid or outbound call-back by connecting callers to the right person first time
or call queues, intelligent routing and distribution, without human intervention to callers quickly to the right person, saving time
Or Call Recording, incoming and outgoing calls and record them if necessary, an effective monitoring process and the competencies of workforce
Or link with existing computer databases, email systems and addressBooks in time face with a simple click Save
O presence, knowing when someone is online and available for calls if customers, team members or a distributed workforce
or e-mail, voice mail and fax, mail and delivered to a place known as unified messaging, can time to treat your staff to prioritize and improve communication more efficient and practical
Or the customer data screen pop at the same time the ongoing callCustomer service, improve the perception of speed and efficiency
Potential customer service improvements:
Areas where you can improve customer service should be high priority and be kept under control. Bad experience – especially if they are consistent – to identify the customers due to new suppliers.
Or not to fight by the customer him clinging to a seemingly endless phone call: Decide the number of rings to answer is acceptable and feasible – and configureautomatically in the phone system before routing elsewhere.
Incoming calls can be or could be an informed person or alternate member of another team before passing the call is routed to voicemail.
voice mail or ads should always speak with your partner, as the breakout voice mail – if this option ensure that there is a loop back selected voice messages.
ó daily voice mail greetings to reassure the caller, the increased probability of a message or giveClient direction of efforts to make contact.
or by SMS or e-mail notifications when voicemail is received must be used to increase the speed of response to your clients.
or limit the spread of the IVR menu so that they do not seem to be confused and / or irritate the customer.
or control the volume of calls, so that you will be warned immediately take larger amounts or trends, and measures to avoid possible delays (limit to add more agents for the lines, use of emergency notification technologyto explain to customer potential problem).
Each call is good or transient – if not take the call, if you can always lose to a competitor. Calls to the skill level with the urgency of the case right and keep score.
Improved efficiency
or staff are not disturbed or distracted by the telephone ringing unnecessarily.
IVR menu or are simple to operate, maintain and update, because (for example, limited to no more than two three broaddepth).
O is expected to change, no surprise. Statistics to help you understand your call volumes and patterns and behaviors of the workforce. The results are analyzed for individuals, groups and IVR call flows – both in real time and historically. Be reviewed periodically to identify areas for changes or improvements earlier.
O solution is a manufacturer and technology independent, and works with existing infrastructure supports IP telephony, to adopt the flexibility for future technologies.
ReducedCosts
Each call is a low cost, the organization through a classification into different levels of calls using the value and processing techniques proposed for each category you can improve use of resources. Configure the phone to answer your organization, reducing the cost of ownership for your phone system by Improving efficiency in use and use of the features That change to cost savings.
Sixth Continuous improvement
If you know you have a healthy and good practiceshighlighted areas for improvement and innovation potential of your password, do not maintain continuous program planning reviews to ensure your competitive advantage. Continuously review:
o The formal strategy for connectivity of the workforce. Whether broadband, DSL, Voice over IP or something, and plan to decide the strategy. If you have not agreed on the approach, learning from benchmarking in a similar area.
o If you have a question or its intention to converge voice and datashared in your network infrastructure, and if you have two separate teams to date and voice networks, plan ways to bring them together to have repeated to avoid the internal convergence of effort and benefits.
Your safety should or technically examined and compared, and supported by clear instructions for use of your office, mobile and home workers. Constantly check that your mobile workforce, as you know how to minimize the security risks of your organizationDate.

Seventh Completion
The implementation of an effective IT strategy and telecommunications is a great responsibility. There is the potential to deliver significant business benefits from increased productivity to large cost savings. But before you implement a successful strategy, business goals must be clearly defined and focused on technology to provide services in support of objectives. And everything must be measurable.

Introduction of best practices to get in a positionStrength. Decide on the tools, products and solutions that need to improve your business to measure your goals use of benchmarking best practices and continuous improvement of practice. Apart from that you learn how a successful organization that never stops, but is constantly looking for ways to improve efficiency, competitiveness and profitability, and measures to show business practices and performance, it happened.

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